Over the coming months, My Oracle Support user interface (UI) will be upgraded to help provide faster, more streamlined access to support information and services.Built on Oracle’s own Application Development Framework (ADF), benefits of the redesigned UI will include:
- Streamlined, three-step process for initiating new Service Requests (SRs)
- Single, consistent workflow for both hardware and software incidents
- Enhanced personalization and filtering within the user interface
- New accessibility features (enabling screen readers, large fonts, etc.)
The Oracle ADF-based UI will replace the current HTML and Flash versions. All HTML users will be migrated to the new interface in late January 2012; Flash users will be transitioned approximately 90 days later.
My Oracle Support; the existing website addresses will automatically redirect to the new interface.
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